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          Windows
          Windows
          Microsoft Windows
           
          Software Version Microsoft Windows
          Course Duration 2 Days
          Course Type Class Room and Instructor-Led On-Line (E-Learning) Hands-On Training
          Course Overview This course will provide you with the basic skills needed to get started with personal computers and work with the various features, tools, and options available in the Windows operating system. In this course, you will familiarize yourself with the Windows environment, customize Windows, and manage folders and files. You will also work with simple tools and browse the Internet using Internet Explorer.
          Intended Audience for this course This course is designed for any worker, business professional, students, office staff or private individual who needs knowledge in operating systems and file management skills.
          Course Topics
          Introduction to the Desktop Support Technician Role and Environment
          • Examining the Desktop Support Technician Role
          • Examining the Desktop Support Environment
          • Interacting with Users
          Resolving User Account and Logon Issues
          • Desktop Operating System Concepts
          • User Account Concepts
          • Troubleshooting User Logon Issues
          Resolving System Configuration and Security Issues
          • Troubleshooting System Configuration Issues
          • Troubleshooting Security Issues
          • Troubleshooting System Performance
          Resolving Network Connectivity Issues
          • Managing Computer Addressing Issues
          • Troubleshooting Name Resolution Issues
          • Troubleshooting Remote Network Connectivity Issues
          • Troubleshooting Computers by Using Remote Connection Tools
          Resolving Hardware Issues
          • Managing Drivers
          • Troubleshooting Drivers by Using Safe Mode
          • Troubleshooting Storage Devices
          • Troubleshooting Display Devices
          • Troubleshooting I/O Devices
          • Troubleshooting ACPI
          Resolving File and Folder Issues
          • Managing Files and Folders
          • Troubleshooting Access to Files and Folders
          • Troubleshooting Access to Shared Files and Folders
          • Troubleshooting Access to Offline Files
          Resolving Printer Issues
          • Installing Local and Network Printers
          • Troubleshooting Printer Drivers
          • Troubleshooting Printers and Print Jobs
          Resolving Startup Issues
          • Overview of the Windows XP Boot Process
          • Troubleshooting the Boot Process

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