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          ITIL Service Management
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          PM – ITIL Service Management Essentials
           
          Software Version Latest Version of Software
          Course Duration 2 Days
          Course Type Class Room and Instructor-Led On-Line (E-Learning) Hands-On Training
          Course Overview This course covers all features of IT Service Management. ITIL concepts and Terminology, how to organize change management in IT, and also explains release management and security management.
          Intended Audience for this course This course is designed for Office Staff, End Users, Office Secretaries, Analysts, IT management and Staff, Business Analysts, Functional Implementers, Project Managers, Students with MBA and also those who need to manage the IT related project and change management responsibilities within their organization.
          Course Topics
          Introduction to Service Management and ITIL
            Introduce IT Service Management
            Introduce ITIL Infrastructure Library publications
            Introduce ITIL Industry
          ITIL Concepts and Terminology
            Service Level Management
            Financial Management for IT 幸运彩票手机版官网
            Service Desk
          ITIL Concepts and Terminology
            Incident Management
            Problem Management
            Configuration Management
          ITIL Concepts and Terminology
            Change Management
            Release Management
            Capacity Management
          ITIL Concepts and Terminology
            Availability Management
            Security Management
            IT Service Continuity Management
          ITIL Summary
            ITIL Program Summary
            ITIL Foundations Certification Exam Preparation Lesson

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