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          IT Leadership Skills
          Software Version Information Technology Leadership Skills
          Course Type Class Room and Instructor-Led On-Line (E-Learning) Hands-On Training
          Course Topics

          1. Forming

          • Unique characteristics of technical professionals
          • How technical professionals are like most other professionals
          • Use your understanding of technical professionals to lead teams
          • Differentiate among doing, managing, and leading
          • Plan your time appropriately
          • Rise to some of the challenges of the new team leader
          • Deploy the appropriate type of team for each specific situation that warrants a team
          • Assign teams appropriate activities
          • Use the team meeting success tool to improve team performance
          • Execute the role of team leader and train team members
          • Establish the basic necessities of team building
          • Use your leadership style effectively
          • Analyze changes in team dynamics
          • Take effective action with changing team dynamics

          2. Storming

          • Use conflict constructively
          • Prevent or minimize destructive conflict


          3. Norming

          • Manage the team day-to-day applying planning, discipline, problem solving, and delegating responsibility
          • Coach and provide feedback to individuals and the team
          • Lead the team using motivation, communication, and leadership without authority
          • Evaluate individual performance looking forward, not backward
          • Evaluate team performance looking forward, not backward
          • Plan for success strategically and tactically
          • Monitor and measure performance
          • Take responsibility and improve performance
          • Plan and improve your individual leadership skills

          4. Performing

          • Move a team toward high performance
          • Articulate what you have learned
          Decide whether your concerns have been addressed

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